Tag: Customer Experience
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
Find out more
Tag: Leadership
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
Find out more
Posts
Good boring: why the best-run things often look unimpressive
I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason.
Nothing much happened.
Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …
Find out more
Posts
When it all kicks off: how to recover a project that's going sideways
The project is on fire. A client is on the phone. Your shoulders are somewhere around your ears and you’re already drafting the apology email in your head.
Stop. Put the email down.
This isn’t specific to websites (my background is in web development teams) — though I say the same thing …
Find out more
Tag: Operations
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
Find out more
Posts
Good boring: why the best-run things often look unimpressive
I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason.
Nothing much happened.
Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …
Find out more
Tag: Scale-Up
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
Find out more
Posts
Your business runs on folklore. That's the problem.
If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.
You have a fragile one.
And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing. …
Find out more
Tag: Business Operations
Posts
Your business runs on folklore. That's the problem.
If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.
You have a fragile one.
And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing. …
Find out more
Tag: Infrastructure Debt
Posts
Your business runs on folklore. That's the problem.
If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.
You have a fragile one.
And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing. …
Find out more
Tag: Ops
Posts
Your business runs on folklore. That's the problem.
If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.
You have a fragile one.
And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing. …
Find out more
Tag: Delivery
Posts
Good boring: why the best-run things often look unimpressive
I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason.
Nothing much happened.
Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …
Find out more
Posts
When it all kicks off: how to recover a project that's going sideways
The project is on fire. A client is on the phone. Your shoulders are somewhere around your ears and you’re already drafting the apology email in your head.
Stop. Put the email down.
This isn’t specific to websites (my background is in web development teams) — though I say the same thing …
Find out more
Tag: Project Management
Posts
Good boring: why the best-run things often look unimpressive
I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason.
Nothing much happened.
Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …
Find out more
Posts
When it all kicks off: how to recover a project that's going sideways
The project is on fire. A client is on the phone. Your shoulders are somewhere around your ears and you’re already drafting the apology email in your head.
Stop. Put the email down.
This isn’t specific to websites (my background is in web development teams) — though I say the same thing …
Find out more
Tag: Agency Operations
Posts
When it all kicks off: how to recover a project that's going sideways
The project is on fire. A client is on the phone. Your shoulders are somewhere around your ears and you’re already drafting the apology email in your head.
Stop. Put the email down.
This isn’t specific to websites (my background is in web development teams) — though I say the same thing …
Find out more