Below you will find pages that utilize the taxonomy term “Scale-Up”
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
Find out more
Posts
Your business runs on folklore. That's the problem.
If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.
You have a fragile one.
And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing. …
Find out more