I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason. Nothing much happened. Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …

The project is on fire. A client is on the phone. Your shoulders are somewhere around your ears and you’re already drafting the apology email in your head. Stop. Put the email down. This isn’t specific to websites (my background is in web development teams) — though I say the same thing …