Below you will find pages that utilize the taxonomy term “Customer Experience”
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What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
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