Below you will find pages that utilize the taxonomy term “Operations”
Posts
What Xbox taught me about customer experience (and then forgot)
I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.
Proper console wars.
I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to …
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Posts
Good boring: why the best-run things often look unimpressive
I worked on a team in charge of a 10k charity run on Sunday. The run went well for one simple reason.
Nothing much happened.
Around 7,000 runners moved through Oxford on closed roads. Volunteers were in place. Water was ready. The route was marked. The day passed without the kind of incident that …
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