Fractional Ops & Delivery
Senior delivery and ops leadership - embedded in your team, part-time, doing the actual work.
The pattern I see
You need someone senior in the delivery seat. But a full-time Ops or Delivery Director doesn’t fit yet - not the cost, not the risk, not the runway.
So the ops job keeps landing on you. Managing timelines, chasing updates, catching the things that fall through the cracks, translating between clients and delivery. On top of everything you’re actually meant to be doing.
That’s usually a signal the business has outgrown the way it used to run. Fractional is what fills the gap without turning it into a full-time hire.
What that means in practice
A small number of businesses have me as their fractional Delivery & Operations Director - embedded in the team on a part-time basis, actually doing the work rather than advising from the sidelines.
Most of them started with an Operations Diagnostic or the Built to Scale package. Fractional is what usually follows: the ongoing hands to keep the changes moving after the initial rebuild.
I don’t work by the day. I work by the tier.
The three tiers
Tiers describe pace. You can move up or down month to month as your priorities change.
Steady
from £2,200/month
One fix landing at a time, worked methodically.
Best when you have a clear priority list and want it worked through - one thing at a time, properly documented and handed over.
Momentum
from £4,100/month
Two workstreams moving in parallel.
When more than one thing needs attention at once - reporting and onboarding, or delivery and hiring.
Sprint
from £5,900/month
Front-loaded: clear the big rocks fast.
When you know the change you want and you want it done this quarter, not spread across the year.
Exact price scoped to your business. Rolling monthly, 90 days’ notice either way.
Who you’ll be working with
That’ll be me. Jon Munson.
15+ years in delivery and ops, mostly with scaling service businesses - agencies, product teams, events companies, anything that runs mostly online. I started as a front-end developer, so I understand what’s being built and why things break. From there, project management, delivery leadership, and eventually running ops for other people’s businesses.
The reason it works: I don’t need things translated between the technical and the commercial, I’ve usually seen the pattern before, and I’m useful in week one rather than week six.
Clients tend to say I take the operational weight off the founder, calm the team down, and leave things more capable than I found them. My phrase for the target state is good boring - the projects that used to feel dramatic just… don’t anymore.
How it runs
Rolling monthly, with 90 days’ notice either way - so ~3 months minimum in practice, enough for changes to actually land.
You’ll always know what I’m working on.
Is this the right fit?
Fractional lands best when:
- You already know what needs doing - either the Diagnostic revealed it, or you’ve worked it out yourselves.
- You need senior hands in the delivery seat, but a full-time hire doesn’t fit yet - the cost, the runway, or the shape of the role.
- The operating model needs constant tuning through a growth phase, not one-off fixes.
If none of that fits yet, the Diagnostic is a better place to start.
What good looks like after a few months
- Delivery runs to a rhythm rather than personalities.
- Reporting is a byproduct of the work, not a monthly project.
- New hires get useful in weeks, not months.
- You stop being the escalation path for everything.
Good ops in a scale-up shouldn’t be complicated. They should be consistent.
Words from people I've helped
Jon was a breath of fresh air - calm, considered and hugely reassuring in a high-pressure environment. He helped us think clearly and identify blockers along with solutions. A steady presence.
If you want someone to whip your team and company process into place, Jon's your man. An eagle eye for detail, he'll ensure any digital project is delivered on time and to a high standard. Not only is he a project management extraordinaire, but he thinks commercially too.
Book the call
Twenty minutes, no pitch. Tell me what’s going on and I’ll tell you if fractional is the right shape.