Built to Scale
Once you’ve run the Operations Diagnostic and you want me to build the fixes with you - as one fixed-fee, fixed-outcome package, scoped from what the Diagnostic actually found.
Fixed-fee, fixed-outcome · pricing scoped after the Diagnostic
What it is
Built to Scale is what happens after the Diagnostic if you want the fixes built with you, rather than take the plan away and run it yourselves.
The outcome we’re working towards: operations set up to scale, so the next ten clients feel like the last two.
Most scaling businesses have the same underlying pattern. They know what’s broken well enough, but the work to fix it keeps losing to the work that’s paying today. So the debt builds. Reporting takes longer. New hires take six months to be useful. The founder becomes the escalation path for everything.
Built to Scale is the deal: we agree the outcome, agree the price, and I bring the diagnosis and the doing.
By the end of it, the operations that used to depend on you are documented, working, and owned by your team.
Why it starts with the Diagnostic
Any package priced before discovery is a guess.
The Diagnostic tells us both what’s broken and where the biggest wins are. Only then can I scope Built to Scale properly against those findings.
If you decide not to continue afterwards, the map is yours - you’ve already paid for it.
What’s in it
Everything the Operations Diagnostic delivered, plus:
- Building the fixes with your team. I’m in the business - process changes, tools set up properly, automations that actually run - not writing a strategy doc from the sidelines.
- Documented systems your team owns. Written down, walkable-through, not sitting in one person’s head.
- Team coaching alongside the build. So the way of working sticks after I’m gone.
- A clean handover. Named owners, agreed rhythms, and a plan for the first six months without me.
Delivered as one package. One price. One outcome. One thing to sign off.
How it’s structured
It’s sold as an outcome.
Duration is my problem, not yours.
Internally the work runs across a few months of hands-on time. But you’re buying operations set up to scale - however long that takes to land. The fee and the scope are fixed.
The upside of committing to an outcome rather than a rolling retainer: a better price, no monthly negotiation, and a real end date.
Who this is for
- Businesses that have run the Diagnostic and are ready to make the changes with senior hands, rather than resource it internally.
- Founders who want a real end date, not a rolling arrangement.
- Teams where the operating model needs rebuilding, not tweaking - and where the founder wants that done properly, not squeezed in on top of delivery.
Not sure whether this or Fractional is the right shape? Fractional is the ongoing arrangement - senior hands across the month for whatever’s on top of the pile. Built to Scale is the finite package with a clear finish line.
Price
Pricing on enquiry, scoped from the Diagnostic findings. Every engagement is agreed in writing before anything is signed.
The trade-off is deliberate: a fixed-price, fixed-outcome package is a bigger commitment than a rolling retainer - and it comes with a better price than buying the same work month by month.
Words from people I've helped
Jon quickly put in place new processes that made everyone's life easier and the motivational impact was quickly apparent. Instrumental in turning the company into a fully functioning highly productive online-only organisation in days not weeks. He has a constant stream of new world ideas but critically the project management excellence to make them happen.
The impact he made in that time was huge. Integral to the growing of our Experiential Delivery and Ops processes. Natural ability to make high pressure situations seem calm and manageable. Hand him even the vaguest brief, consider it not only done, but executed to the top standard.
Ready to talk?
If you’ve already run the Diagnostic with me, we can talk scope directly.
If you haven’t, start there. Built to Scale becomes a real conversation once we both know what we’re pricing.