Your business runs on folklore. That's the problem.

Wed, 27 May 2026 11:55:16 +0100

If your business would fall apart when one spreadsheet goes missing, you don’t have a scrappy operation.

You have a fragile one.

And most scale-up SMEs don’t notice they’re fragile until something small - something that shouldn’t be a problem - exposes the whole thing.

Someone goes on holiday. A board paper needs numbers by Friday. A new hire asks where to find revenue by client. A customer wants an honest update and three people give three answers.

Ops on Jon Munson

Your business runs on folklore. That's the problem.