https://www.jonmunson.co.uk/tags/customer-experience/ Recent content in Customer Experience on Jon Munson Hugo en-gb Fri, 12 Jun 2026 12:11:49 +0100 https://www.jonmunson.co.uk/posts/what-xbox-taught-me-about-customer-experience/ Fri, 12 Jun 2026 12:11:49 +0100 https://www.jonmunson.co.uk/posts/what-xbox-taught-me-about-customer-experience/ <br> <figure class="mw7 center"><img src="https://www.jonmunson.co.uk/posts/images/what-xbox-taught-me-about-customer-experience.jpg"> </figure> <p>I worked for Xbox during the Xbox 360, PlayStation 3 and Nintendo Wii era.</p> <p>Proper console wars.</p> <p>I spent a lot of time on the road, visiting stores and showing staff the latest Microsoft products. Feature sheets, demos, the whole thing. My job was to help them understand why Xbox was the one to back, so it was the console they thought of when a customer asked for advice.</p>