https://www.jonmunson.co.uk/tags/adoption/ Recent content in Adoption on Jon Munson Hugo en-gb Mon, 20 Jul 2026 09:00:00 +0100 https://www.jonmunson.co.uk/posts/nobody-adopts-a-system-they-dont-trust/ Mon, 20 Jul 2026 09:00:00 +0100 https://www.jonmunson.co.uk/posts/nobody-adopts-a-system-they-dont-trust/ <br> <p>You can buy exactly the right tool and still watch your team go back to the spreadsheet. The tool usually works fine. What&rsquo;s missing is trust, and trust is what decides whether anything you introduce actually gets used.</p> <p>I&rsquo;ve been testing a delivery platform with AI built into it. The underlying system is good. The chat layer on top lost my trust in about 4 questions, and that turned out to be the more interesting problem.</p>